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Stopped to have lunch with my family, but was refused. My disability is not visible at first but that doesn’t mean it doesn’t exist. My dog also doesn’t fit their definition of a service dog. Originally was told she wasn’t allowed because she is not on a leash. She has a bag she prefers and is leashed to the bag. I have PTSD and PCOS. My Chihuahua is a registered service dog. I have trained her thoroughly and she will not move from her bag unless needs to be in my face for an attack. She has no teeth as well. Never barks. I’m in Utah for my cousin’s graduation, my anxiety and nerves are all over the place. April 6th my grandpa passed and April 23 my grandma passed. I need Sophie more now than ever before. She has been to 100s of places without one issue. The doorman asked if she was a service dog, I said yes and showed him the paperwork. He left for awhile we sat and waited. He came back and asked what my disability was. I advised that he can not ask me that but that I was disabled and that she was trained and would not be a problem. He left again. He returned to advise us that since she was not on a leash, they were allowed to turn me away. I asked for the manager and pulled up the ADA guidelines. I showed the manager and they still refused. I started shaking and having a hard time talking, so my husband advised that I had PTSD and I needed her with me. They declined again. We left but my joints started locking up before I could get to the car. My husband had to help me walk while my whole body was shaking and my joints were locking, as well as hold Sophie to me since I could not. I lost the rest of the day in bed beating myself up for being this way. Sophie never left my side. I can’t believe this happened and I’m quite terrified to go out again. I don’t know what else to do, but that was one of my worst attacks since Sophie.